Disney Is Sending Out an Apology to Annual Passholders Who Were Charged Unexpectedly

Almost a week ago, some Disney World Annual Passholders who had opted to postpone their payments until the end of the closure noticed something rather strange.

The Enchanted Tiki Room During Magic Kingdom’s Annual Passholder Preview

A bizarre processing error had occurred and many Passholders were unexpectedly charged for all four months of the park closures AT ONCE.

Disney World later released a statement about the erroneous charge and began processing refunds shortly thereafter. We reached out to Disney and a Cast Member confirmed that everyone who was charged should see the reversal processed automatically, without needing to call. As of last weekend, many Annual Passholders had reported that they had seen the unexpected charges removed from their accounts.

Annual Passholder email screenshot

Now, Passholders have started to receive emails from Disney apologizing for the inconvenience. The message states all charges have been reversed and should be reflected on your bank account or credit card statement at this time.

Screenshot of Disney’s Email

The email also notes that, “If you were accidentally charged on July 3rd and still haven’t been reimbursed, you could contact V.I.PASSHOLDER Support at (407)939-7277. And for the lastest information regarding travel to Disney World and new updates for Annual Passholders, click here!”

See what our experience was like yesterday at the Annual Passholder preview of Disney’s Animal Kingdom!

Were you accidentally charged on July 3rd? Let us know if you were impacted by this processing error in the comments below!